Intelligent Robotic Process Automation (iRPA) is the latest buzz word, everyone is doing it, but how do you start the process and ensure that it runs effectively?
What is iRPA?
iRPA refers to software robots , managing high-volume repetitive tasks usually executed by humans. Efficiency is improved by deploying Artificial Intelligence and Machine Learning capability.
Before selecting the process to automate, consider the following:
- Do you have processes that take up a large percentage of dedicated staff?
- Can you identify each sub-process that requires extensive time allocation?
- Do you have processes that require hiring additional staff during seasonal peaks?
- How many repetitive steps are involved in each process?
- Do the steps include critical functions?
- How many different applications do the processes use?
- Are there points in the processes that require human decision making?
- How long does each process take to complete from end-to-end?
- How often are these processes changed?
- What is the lead time for change?
- What benefit can be achieved by removing repetitive activities within processes?
- Would it benefit staff moral positively, when removing such activities?
Good candidates for Robotic Process Automation
- Structured Processes – Could a set of task instructions be easily given to a new employee?
- Clear decision logic – Could the decision points be defined and documented?
- Uses multiple application or tools – Does execution require the use of multiple systems or
- Prone to human error – Are there significant data capture or transfer errors?
- Unfulfilling activities – Are the processes repetitive, mundane and unsatisfying?
- Transaction volumes – Are there a high volumes of activity wasting time?
- Complexity of activities – How much time do you need to train people (attrition)?
1. Identify processes that are not suitable for Robotic Process Automation
- Processes that are unstable or scheduled for change
- Processes that are busy being updated
- Processes where decisions cannot be supported by data
- Processes where decisions are not supported by defined business rules
- Processes where humans take decisions based on ‘gut-feel’
- Processes executed on systems which are being updated or generally unstable
2. Identify and prioritise value proposition (ROI)
- Improves your customer experience
- Reduces operational and regulatory risk
- Increases operational efficiency
- Drive people compliance
- Accelerate process entrenchment
- Improves data quality and consistency
- Reduction in training requirement (complexity)
In collaboration with your preferred iRPA delivery partner…
3. Now it is time to scope and design the iRPA solution
- Get the Subject Matter Experts, in the same room and get them to help you to define the
process in as much detail as possible
- Document and approve business case based on the prioritized value proposition
- Understand the clear business flow and detailed activities
- Detail business rules and decisions around activities
- Sit with the Subject Matter Experts and record them follow the process
- Document information in context
- Design the logical robot flow
- Design the technical build of the robot
- Involve the Subject Matter Experts to get architect and business buy-in
- Get business and system owner approval with budget and time frame allocation
4. Contact your iRPA partner
Now you have discovered and scoped your business process, next you need to contact your preferred iRPA Partner for a pilot.