Case Studies – An in-depth look at working solutions
LarcAI will be making various case studies available in the coming months to highlight the types of problems various companies have, and the solutions we are able to put in place to assist and improve overall quality of work, reduction in man hours, and increased revenues.
In this particular case study, high volumes of email are received from the Hollard Insurance Company’s broker base, and other relevant parties. These needs to be indexed and processed in the Document Management and Workflow systems. The mundane and manual process to read, understand, classify, enrich and process this communication is very time consuming.
The primary driver for the decision to automate this process was not to replace staff, but to use the existing staff more effectively and to enable higher efficiency and prevent backlog.
These processes were automated using UiPath Robotic Process Automation (RPA) technology with Artificial Intelligence and Machine Learning using LarcAI expertise.
Notable benefits obtained include, saving in processing time of around 2000 hours per month, cost per transaction reduced by 91% and user experience improved drastically just to name a few.