In South Africa, Robotic Process Automation (RPA) really started to get traction in 2016 with some of the large South African banks as pioneers. The initial focus is on the low hanging fruit where many people perform the same mundane and rule based tasks.

By automating these mundane and repetitive tasks, the solutions start showing return in investment, and companies start seeing the real value as key resources are freed up to respond to more critical business matters. As the focus moves to more complex tasks, the potential to now leverages Artificial Intelligence and Machine learning together with Robotic Process Automation becomes relevant and RPA evolves into Intelligent Process Automation (IPA).

Continue Reading Here