No longer just the objects of fascination in science fiction, robots are beginning their invasion of banking. Robots and artificial intelligence in banking have the potential to reduce costs, expand skills, and improve the customer experience working alongside (or replacing) humans.
From Rosie the Maid, a humanoid robot fictional character from the 1960’s animated TV series The Jetsons, to Fritz Lang’s Metropolis and Isaac Asimov’s ‘I, Robot’ and even WALL-E, C-3PO, Optimus Prime and R2-D2, robots have always fascinated and entertained consumers. But, in real life, they have been far less entertaining (or functional).
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